Knowledge base

Getting Started

Getting Started

• What can you expect from Virtalis customer support?
• Where is the Visionary Render manual?
• Where can I find the Visionary Render programming guide?
• Visionary Render System Requirements
• Activating your Software Portal account

Upgrade Guide: Pre-2.x to 2019.4

• Visionary Render is a 64-bit Application
• Standalone license client application has been discontinued
• Programming Guide & API Changelog
• View Configuration / Toolbox Changes
• Immersive navigation changes

View all (18)

Known Issues

• License server RELEASE-4 (2019.2) crashes on startup or does not allow admin panel access
• Single pass stereo and HMDs
• Active View Light/ Point Cloud Converter/ Tile Server display on 4k monitors
• Changing the tracking configuration mode disables anti-aliasing
• Objects that aren't affected by Dynamic Sections

View all (6)

Release notes

• 2020.3 Release Notes
• 2020.2 Release Notes
• 2020.1 Release Notes
• 2019.5 Release notes
• 2019.4 Release notes

Working From Home

• Improving the scene performance on lower spec devices

Guides and Frequently Asked Questions

Quick Reference Guides

• Creating a Simple Animation
• Creating Reflections
• Simple transform link functionality
• Custom Installation
• Changing the opacity of an object with a sequence

View all (7)

FAQ

• What are the benefits of Single Pass Stereo and Parallel Rendering?
• Why is my imported data missing after loading the scene on another PC?
• How can I identify different users in collaboration?
• How do I make a support log?
• Reducing file size

View all (10)

Working From Home

• Installing Visionary Render at Home
• Operating Visionary Render
• Importing

Tracking Systems and HMDs

Setup

• HTC Vive
• ART - Flystick and Glasses
• Custom Tracking
• How to set up a Windows Mixed Reality Headset
• How to use the Hololens with Visionary Render

FAQ

• Can't navigate with flystick
• ART tracked objects in the wrong orientation
• View Config not recognised as a cluster configuration after updating
• Can't fly up/ down with ART Flystick

How to use

• ART Flystick buttons

Avatars

• Upgrading Custom Avatars
• Setting your default avatar
• How do I enable the full body avatar?

Importers

General

• Importer Plugins Formats and Features
• Data missing after importing file
• Changing import visual quality

CreoView VR Plug-in

• Which version of Creo View do I need?
• Adding Visionary Render parameter to CreoView plug in

Lua API (Events / Scripts / Plugins)

Event types

• Sequence Events
• Activate Events
• Touch and Break Event

Script help

• How do I use a script to detect when the Camera is moving?
• Enabling and disabling groups like objects within Visionary Render
• What functions are included in Visionary Render?
• Scripting in looped sequences

Scripting Gems

• Link Python to LuaJIT
• Export to STL format
• Export to OBJ format
• Save annotations to XML
• Lua Selection Observer / Metadata Display

View all (7)

Native API (Plugins)

Getting Started

• Quickstart: Visionary Render plugin development using C#
• Debugging C# Visionary Render Plugins

Licensing

License Server

• Unable to import licenses into the License Server
• Unable to grab a license from the License Server

License Transfers

• Deleting a license

Active View

Active View

• Collaborating with a colleague who doesn't have Visionary Render

Performance

Scene Performance

• Checking Scene Performance
• Checking your models
• Coverage LOD
• Overlapped Culling and Occlusion Culling
• Lighting Shadows

View all (10)

Reach

Server Commands

• Getting logs from Reach
• Installing a TLS Cert in Kubernetes
• Restart database if projects are unable to be published